Your privacy is important to us
Last Updated: 26 June 2026
Servfi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.
We collect information that you provide directly to us, including:
When you use our services, we collect:
We automatically collect certain information when you use our platform:
We comply with the Protection of Personal Information Act (POPIA) and implement appropriate security measures to protect your personal information.
We use the information we collect to:
We process your personal information on the lawful bases permitted by POPIA: to perform our contract with you (such as bookings and payments); to comply with our legal obligations (such as identity verification and tax record-keeping); with your consent (such as marketing communications, which you may withdraw at any time); and for our legitimate interests in operating, improving, and securing the platform.
We share necessary booking information with service providers to fulfill your service requests, including your name, contact details, and service location.
We may share information with trusted third parties who help us operate our platform:
We may disclose your information if required by law or in response to valid legal requests.
If Servfi is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Under POPIA and applicable laws, you have the right to:
To exercise these rights, please contact us at privacy@servfi.co.za
We implement appropriate technical and organizational security measures to protect your personal information, including:
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to:
When we no longer need your information, we will securely delete or anonymize it.
We use cookies and similar tracking technologies to:
You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features.
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Your information may be transferred to and processed in countries other than South Africa. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Your continued use of our services after changes constitutes acceptance of the updated policy.
Servfi (Pty) Ltd is the responsible party for the personal information described in this policy. Our Information Officer, as required by POPIA, is:
Information Officer: Daniel Marshall, Director
Email: privacy@servfi.co.za
Address: Servfi (Pty) Ltd, 8 Rouwkoop Road, Rondebosch, Western Cape, 7700, South Africa
To exercise any of your rights, or to ask a question about how we handle your information, please email our Information Officer at the address above.
If you believe we have not handled your personal information lawfully, you have the right to lodge a complaint with the Information Regulator (South Africa):
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Complaints email: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Website: inforegulator.org.za
You can also request our PAIA Manual (Promotion of Access to Information Act) and view our full Legal & Company Information.